*Frequently Asked Questions*
Everything You Need to Know About Your Glitz! ✨
Welcome to the Ali's Glitz & Glass FAQ page!
Have questions about our handmade snow globe tumblers, sizes, glitter choices, personalization, custom orders, or shipping? You're in the right place!
We've put together answers to some of the questions our customers may have before ordering.
Take a look below, and if you need additional help, feel free to reach out through our Contact page.
Pick Your Cup • Choose Your Glitz • Make It Yours! 🎀
General Questions
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Ali's Glitz & Glass is a small handmade business specializing in snow globe tumblers, themed designs, glitter effects, and personalized creations. Our goal is to help customers express their unique personalities through custom products.
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A snow globe tumbler is a cup with a decorative double-wall effect that can contain glitter, shimmer, and other compatible materials. The decorations are separate from the drinking compartment.
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Yes! Our snow globe tumblers are individually assembled and decorated by hand. Small differences between finished creations are normal.
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Our collection includes Classic Glitter, Suspended Glitter, Mica Shimmer, Lava Flow, Glitter & Clay, Faux Beverage, and themed snow globe tumblers, subject to current product availability.
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Yes! Visit our Custom Orders page to tell us your idea. We'll review the requested design, material availability, and pricing before confirming whether we can make it.
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Our standard acrylic snow globe tumbler choices are 16 oz Acrylic Can, 24 oz Tall Acrylic, and 40 oz Handled Acrylic. Available sizes may vary by product.
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For our regular customizable snow globe tumblers, the base price includes your selected cup size, a handmade snow globe effect with up to two available standard glitter colors, one available themed UV DTF wrap, a plain standard lid, and a straw. Product-specific inclusions may differ for specialty effects or ready-made items.
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Yes! Eligible standard snow globe tumblers include up to two available standard glitter colors. Specialty glitter or decorative fillers may require a separate paid upgrade.
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Visit our Shop, choose your tumbler style and size, select the available customization options, and add it to your cart. If you want paid upgrades, add those products separately before checking out.
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Yes, when finished inventory is available! Visit Ready-to-Ship Tumblers to see completed items currently listed for purchase. Quantities and availability may be limited.
Tumbler Sizes & Ordering
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Yes! Available names, initials, and short phrases can be added by purchasing the Personalize My Tumbler upgrade. Please enter your exact requested lettering in the customization details.
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Yes. Personalization is an optional paid upgrade unless a specific product listing states that it is included. Selecting Yes to personalization on a tumbler form does not automatically add the upgrade price to your cart.
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Yes, depending on availability and compatibility. Our Upgrade My Glitter & Fill product covers selected specialty glitter, shaped confetti, miniature clay pieces, and other compatible fillers. These are not automatically included in the base price.
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Yes! The Bling My Tumbler upgrade offers available rhinestone colors and decorative placement options. Prices depend on the selected upgrade.
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Yes! Our Decorate My Lid upgrade offers available bows, charms, resin accents, and other decorative lid options. Each standard tumbler already includes one plain lid; decorated lids are optional paid upgrades.
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Add your main tumbler to the cart, then add any desired Personalize My Tumbler, Upgrade My Glitter & Fill, Bling My Tumbler, or Decorate My Lid products separately. Complete the forms with matching order details. Avoid buying the same rhinestone service twice if it is already included in a decorated lid upgrade.
Customization & Upgrades
Processing, Shipping & Local Pickup
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Processing times depend on your chosen tumbler style, customization details, material availability, and our current order volume. Please review the processing information in the product listing or contact us before ordering if you have a specific deadline.
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Yes! Available shipping options and charges are displayed during checkout. Shipping time is separate from the time needed to make a custom tumbler.
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Local pickup is offered when available as a checkout option. Pickup arrangements and instructions are provided through our order communications. Please wait until your order is confirmed ready before arranging collection.
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No. Ready-to-Ship tumblers are already completed, so they do not require custom production. Please allow for order preparation, packaging, and the shipping or pickup process described in your order information.
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You can contact us before ordering to discuss your desired date. We cannot guarantee arrival or completion by a requested date unless we've specifically confirmed that arrangement.
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If tracking is provided by the shipping service used for your order, the tracking information will be shared when the shipment is processed.
Tumbler Care & Handmade Information
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Gently hand wash using mild dish soap, a soft cloth or sponge, and cool to lukewarm water. Do not soak the tumbler or place it in the dishwasher. Dry it carefully and follow any care instructions included with your cup.
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No. Do not microwave your snow globe tumbler.
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Only use your tumbler for beverages within the temperature limits specified for that exact cup and its components. If the product does not explicitly state that it is suitable for hot beverages, do not use it for hot drinks.
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No. The decorative snow globe mixture is sealed separately from the drinking area and is not intended for consumption. Do not open, puncture, or tamper with the decorative compartment. If the cup becomes cracked or begins leaking, stop using it.
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Because each tumbler is handmade, there may be small differences in glitter distribution, color appearance, movement, and decorative placement. Some gallery photos are illustrative mockups, and optional paid upgrades may be pictured.
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Handle decorated areas carefully, avoid pulling on bows or charms, and clean around embellishments gently. Avoid soaking decorative lids, and follow any additional care directions included with your order.
Returns, Cancellations & Order Problems
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Contact Ali's Glitz & Glass as soon as possible if you need to request a change or cancellation. Whether a change can be made depends on the order's status and our current cancellation policy. Changes may not be possible once custom production has begun.
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Return and exchange eligibility depends on the item, the reason for the request, and our published Returns & Refunds policy. Please review that policy before purchasing or contact us with questions.
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Please contact us promptly through our Contact page with your order number, a description of the problem, and clear photos of the item and packaging. We'll review the issue and explain the next steps according to our policies and applicable consumer rights. It more than likely will be replaced for you.
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Contact us with your order number and photos so we can review what you received against your confirmed order details and determine an appropriate resolution. After getting the pictures and approving that you got the wrong item, I will present you with the place to drop off the package & send it back so we can quickly get yours on the road to you.
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You can discuss changes while your request is still being reviewed. Once an order has been purchased or production has started, changes may be restricted or subject to additional charges that must be approved before proceeding.
Still Have Questions?
Didn't find the answer you were looking for?
We're happy to help!
Whether you have questions about glitter, tumbler sizes, personalization, custom designs, or your order, feel free to reach out.
Have a creative idea? We'd love to hear it! ✨
Visit our Contact page for general questions, or head to Custom Orders to tell us about your dream tumbler.
Thank you for supporting Ali's Glitz & Glass! 🎀